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JAM : Jurnal Aplikasi Manajemen

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Published by Universitas Brawijaya

ISSN : 16935241 EISSN : 23026332 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.

Arjuna Subject : -

Articles 20 Documents

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Search results for , issue "Vol 15, No 2 (2017)" : 20 Documents clear

ANALYSIS OF THE INFLUENCE OF EXCELLENT SERVICE TRAINING ON INPATIENT SATISFACTION IN RSIA PURI BUNDA MALANG Kurnia Widyaningrum; Ahsan Ahsan
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Increasing the number of patients and hospital performance improvement should be accompanied by improved quality of service. With good quality care, the patient satisfaction will increase and will come back to use the service. Preliminary studies indicate that a decline in the level of patient satisfaction in inpatient units RSIA Puri Bunda. The purpose of this study was to determine differences in patient satisfaction before and after giving excellent service training as well as explore factors that influence service quality of patient satisfaction. This research method is the pre-post quasi-experimental design. Respondents are patients in inpatient units RSIA Puri Bunda who underwent treatment at least 2 days. Total respondents 181 people. The results showed that there was a difference in the satisfaction averages 3.86 P0, P1 and P2 4.29 4.06. Through Mann Whitney test found significant differences in the groups P1 and P2 in the variable product quality with sig 0,010 and emotional factors with sig 0.005. Advice to the management of the hospital is to conduct continuous training in order to reach the expected results.

GROUNDED THEORY STEP BY STEP REVISITED, BEYOND PRACTICAL MANAGEMENT Arry Pongtiku; Big Leung
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

A critical question is “Was the theory which I developed really Grounded Theory (GT)?. GT aims to develop a new theory, it is perhaps one of the most abused phrases in a qualitative study. Increasingly, researchers are making claims to have used a GT approach. This method is a relatively little productive discussion in management literature. Grounded Theory of mode 2 knowledge production system brings together the ‘supply side’ of knowledge, including universities, with the ‘demand side’, including business. The whole system depends for its effectiveness on a rapid interplay between management theory and practice. Mode 2 clearly focuses on management actions and describes the importance of involvement of participants and researcher through multidisciplinary approaches. This paper explains the history of GT, principles of GT, data analysis, an example in a building: Competitive Stakeholder Theory and finally working out the complexity of GT”.

DEVELOPMENT STRATEGY OF OIL PALM FARMERS’REVENUE Saifuddin Saifuddin; Suadi Suadi; Suryadi Suryadi; Fadli Fadli
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

This study aims to explain the impact of oil palm-cattle integration to increase the revenue of oil palm farmers Community in East Aceh. The method used in this study was descriptive qualitative. The data has been analyzed through three stages, the first stage is data reduction, the second stage is data display and the last stage is the conclusion. The results showed that the integration of oil palm with cattle have a positive impact on increased farmers’ revenue in East Aceh, it estimated approximately at 60% to 80%. This depends on the integration model being implemented, whether by letting the cattle graze freely (wild-release system) or by grazing them safely (enclosure system) and put the cattle in the cage at night.

DETERMINATION OF KEY PERFORMANCE INDICATOR WITH BALANCED SCORECARD APPROACH IN PUBLIC SECTOR Suryo Hidayat; M. Syamsul Maarif; Mukhamad Najib
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Performance measurement in the Secretariat of the Ministry of Administrative Reform and Bureaucratic Reform (PANRB) were not comprehensive and thorough yet, so it is necessary to design a new performance measurement by performance indicators. The approach used is balanced scorecard (BSC). This research was conducted in July-August 2016 using primary and secondary data sources. A number of 53 high officials of the Secretariat of the Ministry of PANRB of echelons I, II, III, and IV were included as the study sample. Data were analyzed with descriptive analysis, crosstab, Chi-square, Eckenrode, and Importance Performance Analysis (IPA). The results showed that a major priority for the BSC was the customer’s perspective (10 sub perspectives), followed by internal business (20 sub-perspectives), finance (10 sub-perspectives), learning and growth (20 sub-perspectives). Four perspectives of BSC showed its position on the quadrant of IPA showed at ‘keep up the good work’, ‘concentrate here’, ‘possible overkill’, and ‘low priority’. In general, the three priority indicators on each perspective shows good performance with a high level of importance. Nevertheless, there are indicators that still having low performance despite its high level of importance, and vice versa.

THE TRAINING AND COMPETENCE EFFECT OF PT BATIK TRUSMI CIREBON’SEMPLOYEE PERFORMANCE Agi Syarif Hidayat; Muhammad Alwi; Yana Setiawan
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

This study aims to determine the training and competence effect of PT. Batik Trusmi Cirebon’s employee performance; the research used quantitative research method. The total of 69 employees of PT. Batik Cirebon was used as population samples in this study, frequency distribution and multiple regression are used as statistical analysis. Based on the hypothesis test results, it is known that F_calculate > F_ (table) is 93.879> 2.17, so it can be concluded that there is a positive and significant influence between the training and competence to the employee performance. Based on the result of the correlation coefficient is known that the value of R is 0.860, which implies a very strong degree of closeness between training and performance competence. Based on the coefficient of determination known that the value of Adjusted R Square is 0.732, which means equal to 73.2% of training and competence affect on employee performance and the rest of 26.7% influenced by the other factors that are not examined in this study.

THE DYNAMICS OF COLORS, CONSUMER PERCEPTIONS, AND PURCHASING INTENTIONS OF THE PRIMAVERAVESPA PRODUCTS: A REVIEW OF YOUNG CONSUMER BEHAVIOR Dian Ari Nugroho; Dimas Hendrawan
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

This study aims to dete mine if the Primavera Vespa product color differences have significant influence on the Vespa product consumer perceptions and also to determine if the Primavera Vespa consumer perceptions on the products have a significant influence on the purchasing intention of Primavera Vespa product itself. This experimental research using 24 young consumers as respondents with purposive sampling as sampling technique. Data is collected through questionnaires with Likert scale. Hypothesis testing using different ANOVA test and Simple Regression Analysis. The results of this study indicate if the color difference of Primavera Vespa product has a significant influence on the consumer perception. The study also found if the color perceptions of Primavera Vespa products such as azzuro marechiaro, blue midnight, montebianco, nero volcano, and rosso dragon types have a significant effect on purchasing intentions to the product.

OFFICE CHANNELING AND ITS IMPACT ON THE PROFITABILITY OF ISLAMIC BANK M. Nur Rianto Al Arif; Yuke Rahmawati
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

The purpose of this paper is to analyze that the office channeling policy that based on Bank Indonesia’s rule no. 8/3/PBI/2006 had an on the profitability of Islamic banking industry in Indonesia. This research used ordinary least square regression to analyze the impact that office channeling as a dummy variable in this model. The result showed that office channeling didn’t have a bearing on the profit rate of Islamic banking industry that measured. According to from this result, either regulator, parent’s bank, and Islamic business unit had the obligation increase the socialization, education, and services to the customers

THE INFLUENCE OF CONSUMER ETHNOCENTRISM AND PERCEIVED VALUE ON PURCHASE DECISION OF LOCAL SHOE IN STUDENT ENVIRONMENT Sri Astuti Pratminingsih; Eriana Astuty
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Companies in Indonesia are currently facing fierce competition as more competitors enter Indonesia. To win the competition, the local companies have to pay attention to consumer behavior in buying a product. Factors that influence purchase decision of local products include consumer ethnocentrism and perceived value. The objective of this study is to investigate how consumer ethnocentrism and perceived value influence purchase decisions. This research uses descriptive research. Data were collected through a survey by distributing questionnaires to 200 respondents and returning as many as 197 respondents. The results of the study indicate a positive influence between ethnocentrism consumers on purchasing decisions of the local shoe. Perceived value also significantly influence purchasing decisions and perceived value proved to moderate the relationship between ethnocentrism consumers and purchasing decisions.

ANALYSIS OF INCENTIVE, WORK DISCIPLINE, AND EDUCATION LEVELS THAT INFLUENCE EMPLOYEE PERFORMANCE Tania Juliani; Felik Sad Windu
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

This study aims to determine the effect of incentives, work discipline, and level of education both simultaneously and partially to the performance of employees of PT. Wahana Ottomitra Multiartha, Tbk Blitar city branch. The subject of this research is the employees of the marketing division as much as 40 respondents. Data analysis technique used is multiple linear regression analysis. The results of this study indicate that the contribution of incentive variable, work discipline, and education level have positive influence simultaneously. F test results indicate if the variables of incentive, work discipline, and level of education simultaneously have a significant effect on employee performance. The result of t test is known if incentive variable, work discipline, and education level partially have a significant effect on employee performance. The result of multiple regression analysis shows that if all the regression coefficients are positive, there is a positive influence of incentive variable, work discipline, and education level with employee performance variable. From these results, indicate that work discipline variable has the greatest regression coefficient value. It means that employee performance variable is more influenced by work discipline variable. If work discipline is increasing, then employee performance will increase as well.

EFFECTIVE INTEREST RATE COMPARATION OF HONDA AND YAMAHA MOTORCYCLE CREDIT Steve Setio; Sahala Manalu; Rony Joyo Negoro Octavianus
Jurnal Aplikasi Manajemen Vol 15, No 2 (2017)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

This research was conducted to analyze the comparisons between credit’s effective interest rate on Honda and Yamaha motorcycles based on the level of down payment and credit tenures during 2016. The sampling technique used was purposive sampling method. Data analysis techniques used was comparative analysis proposed by Nazir (2005) in Hamdi and Bachruddin (2014) which explain that the purpose of the comparative analysis investigates the relationship between one variable to another variable in order to find a comparison between two or more variables in a research. The results showed that the value average of the effective interest rate on Honda motorcycle was lower than Yamaha motorcycle. Based on the level of down payment and credit tenures; the lowest average of effective interest rate was at a level of 17,5 % from motorcycle the on the road price with credit tenures for 36 months.

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